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Data protection

...because your data is important to us

Data Controller

Pension Trojerhof
Daniela Köfler
Hof 52
A-9844 Heiligenblut
Austria

E-mail: info@trojerhof.at
Phone: +43 4824 2241

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General Information

The provision of your personal data is neither required by law nor by contract, nor is it necessary for the conclusion of a contract, unless otherwise stated below. You are not obliged to provide your personal data, and failure to do so will have no consequences. This applies only as long as no other information is provided for the individual processing activities listed below.

“Personal data” means any information relating to an identified or identifiable natural person.

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Server Log Files

You may visit our website without providing any personal information.

Whenever you access our website, your internet browser transmits certain usage data, which is stored in log files known as server log files. These log files may include, for example, the name of the page accessed, the date and time of access, the amount of data transferred, and the requesting internet service provider.

This data is used exclusively to ensure the smooth operation of the website and to improve our services. It is not possible to attribute this data to a specific individual.

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Collection, Processing and Use of Personal Data for Online Bookings

When you make an online booking, we collect your personal data only to the extent necessary to process and fulfil your booking and to respond to your enquiries.

The provision of this data is required for the conclusion of the contract. The contract is concluded via the “booking & more” platform of the National Park Region Hohe Tauern.

If the required data is not provided, no contract can be concluded.

The processing of your data is based on Article 6(1)(b) GDPR and is necessary for the performance of a contract with you.

Your data will not be disclosed to third parties without your express consent. Exceptions apply only to service providers who are required to process the contractual relationship or to service providers whom we engage as processors.

In addition to the recipients specifically mentioned in this Privacy Policy, such recipients may include, for example, the following categories of service providers:

  • shipping and delivery service providers

  • payment service providers

  • merchandise and inventory management providers

  • order-processing service providers

  • web hosting providers

  • IT service providers

  • dropshipping providers

All applicable statutory data protection requirements are strictly observed. The scope of any data transfer is limited to the minimum necessary.

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Cookies

1. What is a Cookie?

A cookie is a small file containing letters and numbers that is downloaded to your computer when you access certain websites. Cookies generally enable a website to recognise a user's computer.

The most important thing to know about cookies placed by Wix is that they help make our website more user-friendly, for example by storing website preferences and language settings.

2. Why Do We Use Cookies?

We may use cookies and similar technologies for various purposes, including:

  • ensuring security and protecting against fraud, as well as detecting and preventing cyberattacks;

  • providing selected services and functions;

  • monitoring and analysing the performance, operation and effectiveness of our services; and

  • improving the user experience.

3. Cookie Overview

Wix websites may use various types of cookies. An overview of the cookies that may be used on Wix websites is available from Wix.

4. Your Options

For more information about cookies, including how to identify, manage, delete and block them, we recommend visiting www.aboutcookies.org or www.allaboutcookies.org.

Alternatively, you can configure your browser to block cookies in general. To do so, adjust the cookie settings in your browser. These settings can usually be found under “Options” or “Preferences”.

Deleting our cookies or disabling future cookies or tracking technologies may result in certain sections or functions of our services no longer being available or may otherwise affect your user experience.

The following links may be helpful. Alternatively, you can use the “Help” function in your browser to find information about managing cookies:

  • Cookie settings in Firefox

  • Cookie settings in Internet Explorer

  • Cookie settings in Google Chrome

  • Cookie settings in Safari (OS X)

  • Cookie settings in Safari (iOS)

  • Cookie settings in Android

 

Your Rights

With regard to the personal data we store about you, you generally have the right to:

  • access your personal data;

  • have inaccurate data corrected;

  • have your data deleted;

  • restrict the processing of your data;

  • receive your data in a portable format;

  • withdraw consent; and

  • object to the processing of your data.

If you believe that the processing of your personal data violates data protection law, or that your data protection rights have otherwise been infringed, you may lodge a complaint with us or with the competent data protection supervisory authority.

You also have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data based on Article 6(1)(f) GDPR.

Cookies are stored on your computer, which means that you have full control over their use. By selecting the appropriate technical settings in your internet browser, you can prevent cookies from being stored and the data contained in them from being transmitted. Cookies that have already been stored can be deleted at any time.

Please note, however, that disabling cookies may mean that you are unable to use all functions of this website to their full extent.

Information on how to manage and, where applicable, disable cookies in the most commonly used browsers can be found here:

 

Retention Period

Following completion of the contractual relationship, your data will be stored only for the duration of the applicable warranty period and in compliance with statutory retention obligations, in particular those arising from tax and commercial law.

Once the applicable retention periods have expired, the data will be deleted unless you have consented to its continued processing and use.

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Rights of Data Subjects

Subject to the applicable legal requirements, you have the following rights under Articles 15 to 20 GDPR:

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restriction of processing; and

  • the right to data portability.

In addition, pursuant to Article 21(1) GDPR, you have the right to object to processing based on Article 6(1)(f) GDPR, as well as to processing for the purposes of direct marketing.

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Hosting

Our website is hosted by Wix.com. Wix.com is committed to data protection and privacy.

For further information, including information about the right to erasure (“right to be forgotten”) and the right of access, please visit:

https://support.wix.com/de/article/dsgvo-eu-datenschutz-grundverordnung-dsgvo

If you wish to contact us, please use the contact details provided in our legal notice (Imprint).

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Use of Instagram Plugins

This website uses plugins provided by the social network Instagram, operated by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

When you access a page of our website containing such a plugin, a connection to Instagram's servers is established and the plugin is displayed on the page through your browser. This transmits information to Instagram's servers about which of our pages you have visited.

If you are logged into your Instagram account, Instagram can associate this information with your personal Instagram user account.

When you use the plugin functions, for example by clicking a “Like” button or posting a comment, this information is also associated with your Instagram account. You can prevent this by logging out of Instagram before using the plugin.

If you do not want Instagram to associate the information collected directly with your Instagram or Facebook profile, you must either log out of Instagram before visiting our website or prevent the Instagram plugins from loading on our pages by using an appropriate Instagram blocker.

Further information about the collection and use of data by Instagram, your related rights and options for protecting your privacy can be found in Instagram's privacy information:

https://help.instagram.com/termsofuse

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Use of Facebook Plugins

Our website uses plugins provided by the social network Facebook, operated by Meta Platforms Ireland Limited.

Facebook plugins can be identified by the Facebook logo or the “Like” button on our website. An overview of Facebook plugins can be found here:

https://developers.facebook.com/docs/plugins/

When you visit our website, the plugin establishes a direct connection between your browser and Facebook's servers. Facebook thereby receives information that you have visited our website using your IP address.

If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of our website to your Facebook profile. This enables Facebook to associate your visit to our website with your user account.

Please note that, as the operator of the website, we have no knowledge of the content of the data transmitted or how it is used by Facebook.

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Further information can be found in Facebook's privacy policy:

https://www.facebook.com/policy.php

If you do not want Facebook to associate your visit to our website with your Facebook user account, please log out of your Facebook account before visiting our website.

Right to Lodge a Complaint with a Supervisory Authority

Pursuant to Article 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data is not lawful.

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Right to Object

Where the processing of personal data described in this Privacy Policy is based on our legitimate interest pursuant to Article 6(1)(f) GDPR, you have the right to object to such processing at any time, on grounds relating to your particular situation, with effect for the future.

Following an objection, the processing of the affected data will be discontinued unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

Last updated: September 2026

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